Emily VernonIs CX another term for UX or Service Design? No, Not quite.Let’s level-set. The digital world is taking over, everyone is talking about ‘experience’ and -X abbreviated professions are on the rise…Aug 27, 2020Aug 27, 2020
Emily VernonIs the Next Customer Experience (CX) Revolution Creative-Led?Customer experience (CX) is a relatively young, ever-changing discipline. Evolving from customer support and marketing, customer…Jul 11, 2020Jul 11, 2020
Emily VernonHow to Transition from a Designer to a StrategistOver three years ago, I transitioned from a designer to a strategist. Working within the more executional area of design still informs my…Apr 11, 2020Apr 11, 2020
Emily VernonWhat is Customer Experience (CX)?Today, there’s a lot of talk around customer experience. However, customer experience has been around for decades, even centuries. Now…Sep 12, 2019Sep 12, 2019
Emily VernonThe Power of Concept NoveltyIf you’ve ever had the feeling we are recycling concepts over-and-over, trust me, you’re not the only one. Creating something that has…Apr 11, 2019Apr 11, 2019
Emily VernonTaking a Stand-Up Class for Better Presentation SkillsIn the past I took professional presentation classes that were dry, generic and uninspiring. Searching for a challenge and novel approach…Dec 29, 2018Dec 29, 2018
Emily VernonWhy Brands Use Creative Agencies or ConsultantsWhen I worked for a brand, I always found it odd that we used agencies for some of the most interesting projects. ‘Certainly, that’s why…Nov 7, 2018Nov 7, 2018
Emily VernonJournaling to Ease Job TransitionsChanging jobs is challenging for everyone. Whatever the situation, your expectations and perceptions of work and life shift. Yes, the…Jul 18, 2018Jul 18, 2018
